Question 1

What is Fosteo?

Accepted Answer

Fosteo is a creator support platform. It lets writers, developers, artists, and creators receive one-time tips and monthly support from their audience with a clean, branded link (fosteo.com/@you) — without needing to manage complex merchant gateways.

Question 2

How do payments work for supporters?

Accepted Answer

Supporters can pay in seconds using their cards, or wallets like Apple Pay and Google Pay.

Question 3

What are the platform fees?

Accepted Answer

A flat fee of 10% + $0.30 are charged for each successfull transaction. It includes all CC processing fees, there is no other fee.

Question 4

Are there any monthly subscription fees for creators?

Accepted Answer

No. Creating and hosting your creator page is completely free. Fosteo only earns when you successfully receive a contribution from a supporter.

Question 5

How and when do I get paid?

Accepted Answer

Earnings become cashable 7 days after a successful payment clears. Once your balance reaches the $10 minimum threshold, you can request a direct payout straight to your payout address with zero withdrawal fees. Payouts generally instant.

Question 6

What can I customize on my page?

Accepted Answer

You can customize your profile avatar, banner, bio, headline, preset support amounts, social links, and the post-payment thank-you note and perk link that supporters see immediately after contributing.

Question 7

How do thank-you notes and creator perks work?

Accepted Answer

When a supporter contributes, the creator's current thank-you note and any attached perks (such as private community links or digital downloads) are permanently locked and delivered directly on the online receipt page accessed via the 'View receipt' button in their confirmation email. If a creator updates their note later, existing supporters retain the exact snapshot delivered at the time of their contribution.

Question 8

What happens if a monthly subscription is canceled?

Accepted Answer

When a monthly support membership is canceled, future recurring billings stop immediately. No further charges will be made. The supporter's existing receipt for their previously paid period remains accessible as proof of their past contribution, accompanied by a status badge indicating that the subscription has been canceled.

Question 9

How can supporters cancel or manage their recurring support?

Accepted Answer

Supporters can manage or cancel their recurring support anytime without needing to contact the creator or platform support. Every confirmation email and receipt page includes a secure 1-click management link to update payment methods or cancel upcoming billings immediately.

Question 10

How do refunds and disputes affect perk access?

Accepted Answer

Perks and private notes are hosted securely on the live receipt page rather than exposed in static emails. If a contribution is refunded or disputed, access to the creator's private note and perks is instantly and permanently revoked on the receipt page.

Question 11

How are refunds and payment disputes handled?

Accepted Answer

Any chargeback or dispute related to a transaction will be handled securely and mirrored to the creator dashboard. Please refer to our Terms for full policy details.

FAQ